Privacy policy

Tursian Privacy Policy

Effective Date:

This Website (hereinafter the "Website") is published by Tursian, hereinafter “Tursian,” a registered office located at DSO Operations Centre, Block A Unit 101-1, Dubai Silicon Oasis, Dubai, United Arab Emirates, and we are registered as a Free Zone Establishment with limited liability under the Dubai Integrated Economic Zones Authority (Registration Number: DSO-FZE-12623)

Tursian undertakes to protect the privacy of all users of its website (hereinafter the “Visitors”), whether registered as users or guests, and all clients of Tursian products and services (hereinafter the “Clients”). We ensure that the collection and processing of your data is carried out in accordance with applicable privacy laws.

This Privacy Policy ("Policy") explains how Tursian and its affiliates may use the personal information of Visitors and Clients. It provides information about the procedures implemented in the collection and use of your data, as well as the options and rights to which you are entitled. By accessing, browsing, or otherwise using our website, you accept this Privacy Policy without limitation or qualification. If you do not accept this Policy, you may not be entitled to fully use our website’s functions or services.

Your Personal Information

Each Visitor or Client may, at their option, provide Tursian with personal information for Tursian to:

  1. Process and fulfill purchases.

  2. Better understand customer needs.

  3. Conduct marketing activities to align with Visitors’ expectations and provide information about Tursian products and services to those who have opted in.

If a Visitor has notified Tursian of their preference to receive details about Tursian’s products or services, Tursian may contact the Visitor via email or post to provide information that may be of interest.

What Information Do We Collect?

We may collect the following categories of personal data:

  • Identification and Contact Information: Email, phone number, name, etc.

  • Payment Information: To process transactions.

  • Demographic Information: Gender, date of birth, etc.

  • Preferences and Interests: Based on feedback or usage patterns.

  • Skin or Product Preferences: For personalization.

  • Browser and Behavioral Information: Through cookies and session tracking.

Depending on the actions you take on our website, we collect data as follows:

  1. When Placing an Order: Email, name, billing address, delivery address, telephone, IP address.

  2. When Creating an Account: Email, first and last name, password (encrypted). Optionally, you can provide your birthday or product preferences.

  3. When Signing Up for Newsletters: Email address.

  4. When Visiting the Website: Device ID, session token, referring website, and other session information via cookies.

  5. When Participating in Quizzes or Customer Service Interactions: Any additional data shared.

How Is the Information Collected?

  • Directly by us during your interactions.

  • Through our trusted partners, including payment processors, delivery services, and analytical platforms.

How Do We Use the Information Collected?

Your personal information is used to:

  1. Facilitate transactions and provide services.

  2. Improve our website and customer experience.

  3. Communicate marketing messages to those who have opted in.

  4. Comply with legal and regulatory obligations.

We retain your data only as long as necessary for these purposes or as required by law. After this period, personal data is anonymized or deleted unless retained for legal claims or evidence, which may not exceed five (5) years.

Who Do We Share Your Information With?

The recipients of your data include:

  • Tursian, its subsidiaries, and affiliated companies.

  • Service providers and subcontractors, including those processing payments and delivering orders.

  • Insurance providers in case of claims.

  • Competent authorities, upon legal request.

Additionally, we may link to third-party sites or services that are governed by their own privacy policies. We advise you to review those policies before sharing your data with them.

Your Rights

You have the right to:

  1. Access the personal data we hold about you.

  2. Request corrections to inaccurate data.

  3. Request the deletion of your data (subject to legal obligations).

  4. Opt out of marketing communications at any time.

For any questions or concerns about your data or this Policy, please contact us at Support@tursian.com.

Data Security

We implement robust measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of data transmission over the Internet is entirely secure. While we strive to safeguard your data, sharing information online carries inherent risks.


Cookies Policy

Please refer to Cookies (link) for more information.

Children’s Privacy

  • Tursian does not knowingly collect or process data from individuals under the age of 16 without parental consent.

  • Users under the age of 16 are required to obtain consent from a parent or guardian before using the Website.

  • If we become aware that we have collected data from minors without the necessary consent, we will take steps to delete the data promptly.


Changes to This Policy

  • Tursian reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date" indicated at the top.

  • In cases of significant updates, we will notify users via email or a prominent notice on the Website.


Contact Us

For questions about this Policy or your personal data, please email Support@tursian.com. We are committed to addressing your concerns promptly and transparently.